Contacting Support
You can contact OpenAI Support by opening the chat bubble icon displayed at the bottom-right of help.openai.com.
Useful Resources
For account, login, and billing issues, please refer to our dedicated section: Account, Login, and Billing
To check the current status of our services, visit: status.openai.com
Best Practices for Submitting a Support Request
To help us assist you most efficiently, please include the following information in your support request:
Description of the Issue: Provide a clear and concise explanation of the problem you're experiencing.
Steps to Reproduce: Outline the steps that led to the issue, if applicable.
Timestamps: Include the date and time when the issue occurred, along with your time zone.
Request or Completion IDs: If reporting an issue with the API, share any relevant IDs associated with the issue. See API documentation about debugging requests.
Screenshots, Screen Recordings, and Code Snippets: Attach any visual aids that can help illustrate the problem.
Please ensure no personal or sensitive data is included.
Providing these details will enable our support team to address your concerns more effectively.
Recording a HAR file for Troubleshooting UI Issues
In order to help with various issues with Interface of ChatGPT, Platform and other products, ChatGPT Conversations or other non-API-related scenarios, Support team may ask you to record a HAR file in your browser for replicating the issue.
A HAR file, or HTTP Archive file, is a JSON-formatted archive that logs a web browser's interactions with a website. It captures details like requests, responses, headers, and timings, making it useful for troubleshooting and performance analysis
Recording a HAR File is easy and does not require technical skills.
See steps below:
Open Developer Tools You can do this by right-clicking on the webpage and selecting "Inspect", or by pressing Ctrl+Shift+I (Windows/Linux) or Cmd+Opt+I (Mac).
Head over to the Network Tab. Once the developer tools are open, click on the "Network" tab.
Check the "Preserve log" box
Click the crossed circle button to clear any existing logs from the network tab
Refresh the webpage. Doing this will allow us to capture the network requests
Reproduce the issue while the network requests are recorded (perform the actions that lead to error or other unexpected behavior you are concerned about)
Click the download button
, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
You can use this video guide (not affiliated with OpenAI) as a reference point.
Please be informed that HAR files may include personal or other sensitive data. You can use a tool like Cloudflare's HAR sanitizer to remove any personal information before sharing. Some browsers, like Google Chrome, automatically sanitize the HAR file when saving.