Eligibility for Refunds
Before requesting a refund, it is important to ensure you meet the eligibility criteria. Refund requests are subject to OpenGrants' Terms and Conditions. This ensures fair treatment for all users and clarity around the refund process. Refunds may not be granted if the request falls outside the agreed terms.
How to Request a Refund
If you believe you are eligible for a refund, here are the steps to follow:
Provide Your Email Address: Share the email associated with your OpenGrants account. This is crucial for us to locate your transaction quickly.
Alternative Identification Method: If you no longer have access to the email associated with your account, please provide the last four digits of the card that was charged. This alternative method helps us identify your payment securely.
Submit Your Request: Once you provide the required information, our team will process your refund. Typically, this process takes up to 48 hours.
Important Notes
Refunds will not be processed if they do not comply with OpenGrants' Terms and Conditions. Please review these terms carefully before submitting your request.
Ensure all information provided is accurate to avoid delays.
Refunds will be issued to the original payment method used at the time of purchase.
Contact Us
If you have additional questions or need further assistance, please contact our support team. Our goal is to ensure your experience with OpenGrants is seamless and satisfactory.
By adhering to these guidelines, we can quickly resolve your refund request and ensure you continue to have a positive experience with OpenGrants.