We wanted to inform you on the downtime and potential loss of data happened on 11/20/2019.
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Today, we were responding to some recurring memory issues on our server, and we backed up our database at 4:55pm EST. However, as we were working towards a fix, we had to initiate a restore using that backup at 6:40pm EST, which resulted in the loss of data that happened between those two hours: 4:55pm EST - ย 6:40pm. We took the website down to investigate further and recover as much of the lost data as possible. We estimate around 130 users were effected by this.
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I personally apologize if this has caused you any issues or any loss of data. If you created or saved any sketches during this time, please let us know at info@openprocessing.org, and I will personally look deeper into those.
This note describes the downtime we experienced on this date.
Written by Sinan Ascioglu
Updated over 5 years ago