Most issues resolve quickly with a quick check in the app and a word with your server. If the team closes your tab manually on their POS, OpenTab will automatically close your in-app tab using the tip you selected. If you forget to close, the venue—or the system at end-of-night—will close it for you.
Seeing something missing or unexpected? Because your tab updates in near real time, the fastest fix is to review it before closing and talk to your server so they can adjust it on the spot. For refunds or disputes, contact the restaurant first; your tab number appears in the Tabs section of the app to help them find your check immediately. If the venue can’t resolve it, reach out to us through the support options in the app. Our typical response time is 24–48 business hours.
Common things to know
If a server closes your tab manually, OpenTab auto-closes it with your selected tip.
If you forget to close, OpenTab may close it for you (venue or end-of-night close).
Items wrong or missing?
Check your live tab in the app and talk to your server before closing so they can fix it on the spot.
Refunds or disputes
Contact the restaurant first. Your tab number is in the app’s “Tabs” section to help them find it.
Need more help?
If the venue can’t resolve it, reach out via the support options in the app.
Expected response time: 24–48 business hours.