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Completed Checklists Report

S
Written by Support Manager
Updated over 2 years ago

This report is a more filterable version of the Completed Report.

Report Fields

Explanation

Checklist

  • The name of the checklist

Location

  • The location where the checklist was completed.

Created by

  • The user who completed the checklist

Duration

  • Duration is a measure of the time it took for the person to answer the first question to the last question in the checklist.

  • Duration has nothing to do with the Finish time.

  • YOU SHOULD NOT SHARE WITH END USERS HOW THE DURATION IS CALCULATED. THEY CAN MESS WITH THE DURATIONS TO MAKE THEIR CHECKLISTS LOOK MORE ACCURATE THAN THEY ARE.

Finish

  • This is the time the checklist was submitted in the user's time zone.

  • This is the time the user pushed done on the checklist.

Score

  • The score is calculated by summing the points earned on the questions answered divided by the sum of the possible scores of the questions answered.

  • This is a straight percentage.

  • If you don't want the end user to skip questions, you can put the required rules on the questions.

  • In our opinion, the score should not be a KPI that you use to measure the checklist performance of end users when they are completing the checklists.

    • End users are 100% in control of what score they get.

    • You should be measuring checklist schedule compliance, duration, and how users handle issues instead of scoring.

Schedule Status

  • The Schedule Status column will display the schedule status of the completed checklist.

  • Since the Completed Checklists view only shows completed checklists, the schedule status will always be one of three options:

    • On-Time: checklist submitted on time.

    • Late: the checklist was submitted late.

    • Blank: meaning the checklist was submitted not on any schedule.

  • You can never have a missed status because a missed checklist was never completed.

Filters

Location

Created By

Checklist

Checklist Tag

Response Set Tag

Score

Date

  • Download limit 1,000,000 rows

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