This article will cover everything you need to know about Pera Wallet and it's ledger connection issues. The points we will cover in this article are as follows.
Ledger Nano S connection issues with USB on Web.
Rekeying Ledger accounts and signing with accounts rekeyed to Ledger accounts.
Exporting and importing between web and Mobile.
Issues with "Chained Rekeyed accounts" (Multiple rekeyed wallets).
Issues with missing authentication accounts.
How To Contact Securitize
Do you still need help?
Together with Pera Wallet, we've been collecting and investigating each issue individually and have identified the following reasons, some of which have solutions and others we are still investigating. This information has come directly from Pera Wallet. Please read on to find out more.
Ledger Nano S connection issues with USB on Web
We have seen recurring issues with users having trouble connecting to their ledger or signing transactions using the new web version of Pera Wallet.
It may be because of the web browser they are using, with Google Chrome seeming to be having the most trouble. To fix this, we suggest using a different web browser called Brave.
Our team is working hard to determine what's going on, and we'll let you know when we have more information. You can find contact information at the end of this article if you'd like more information.
Rekeying with Ledger accounts & signing with accounts rekeyed to Ledger accounts
There are differences between how the Desktop and Mobile version of Pera Web handle requests and connections. You can sign with a Ledger-linked account on Mobile without importing it into the wallet, but not on Desktop.
So, it's best to stick with just one platform and undo anything you did on the other platform.
Exporting & Importing between Web and Mobile
There are also differences between how Mobile and Desktop export and import accounts. This means some accounts that can be exported on Mobile can't be exported on Desktop.
Pera Wallet is working hard to fix this so that both platforms work the same way.
Don't worry, though. If you need to import or export an account, you can still do it manually with a passphrase.
You can find out how to do that here.
Issues with "chained rekeyed accounts" (Multiple rekeyed accounts)
Opulous and Pera Wallet know the problem with signing transactions when accounts are connected in a chain. We're working hard to fix it.
If someone needs a quick solution, they can undo the chained connection and set up their accounts differently. You can find out how to do that for a web wallet here and a mobile wallet here.
Issues with missing authorization accounts
We've noticed some users have trouble accessing their accounts because they didn't save their passphrase or misunderstood how the rekey process works.
We are working hard with Pera Wallet to make changes to improve and make this process easier to understand. However, if you've already lost access to your account, we're sorry but won't be able to help you get it back.
We don't have access to your money or your account keys. You can find out more about rekeying here.
How To Contact Securitize
If you still have trouble after reading this article or want more information, we recommend contacting Bryony, the Pera Wallet representative, by email below.
Bryony Harrower
Email: bryony.harrower@hipo.biz
Do You Still Need Help?
Let us know by joining the official Opulous Telegram Community 👉 here.
If you still have any issues with the above steps, please contact us on a chat function here 👉 Opulous Chat. You can find the chat button in the bottom right. Make sure you share the following information.
Pera Wallet Address you're claiming with.
The email address associated with your MFTs/NFTs/Music Rewards.
The device you're using (Make & Model).
The browser you're using.
Any screenshots of error messages that you are getting?
Alternatively, you can contact support by emailing support@opulous.org. Ensure you share the information above so we can best assist you.