Is commission refunded on credited orders?

Yes. When an order line is credited or refunded, commission is refunded in proportion as part of the payout reversal. You receive the credit note by email.

You fulfill refunds from the order in the portal, or through the Supplier API:

https://ordentic.com/en/supplier/orders

https://ordentic.com/docs/supplier

Your rate and the legal terms are under preferences, then commission & legal, and on the commission terms page:

https://ordentic.com/en/supplier/preferences?section=commission-and-legal

https://ordentic.com/en/legal/terms-of-supplier-commission