If you cannot ship an order or a line, use refund on the order in the supplier portal. Open the order under orders, then use refund for the quantities you will not ship.
Include what you know about the order so Ordentic can help coordinate with the buyer. You can also contact Ordentic supplier support at partners@ordentic.com.
If an order will be delayed or only partly executable, inform the buyer within 2 working days after the order. Remaining open quantities stay on the order until you ship them or refund them.