Ordentic handles first-line buyer support for orders through the help center and Intercom. Buyers can reach Ordentic with questions about their order.
When supplier input is needed, Ordentic contacts your customer service. In the portal you fulfill orders, add a tracking URL when you ship, and use refund when you need to refund quantities. Open your orders here:
You can also share shipments and tracking through the supplier API:
Ordentic contacts you directly for cases that need your input, including refunds and replacements.