Status Type: Pending
Pending order status means Ordersync has received a new order from the retailer. These orders have been processed through our product mapping system to identify the correct OEM specs that are to be processed. Anything in pending status will be added to a queue of orders to be processed with your OEM within 24 hours M-F.
Status Type: Submitted
Submitted order status means your order has been delivered to the appropriate OEM. We've confirmed your order has been received by the OEM. Order will remain in submitted status state until they are ready to ship.
Status Type: Invalid
Invalid order status means the specification of your order cannot be submitted to the OEM. This happens for two reasons. 1. The product or a component in the order no longer exists or is unavailable by the OEM. 2. There are specifications in the order that are not available options by the OEM. Any orders marked invalid will immediately notify all users on your account via email of the issue.
Status Type: Backorder
Backorder status means the order is scheduled to be available beyond 3 weeks of submission. This occurs when a component of the order is not available until a later date delaying the product being processed. When an order is marked backorder, any user on your account will be notified via email immediately. This will allow your team to address the issue anyway that provides the best customer experience.
Status Type: Internal Review
Internal review means your order has been flagged by our team for review. We strive for 100% accuracy on order submission. Any oddities or questions about an order will go into a human review by our team of product experts. These orders will be resolved internally if we are 100% sure or your team will be notified to provide us with guidance.
Status Type: Review
Customer Review means that our team has an open question about a pending order that we don't feel 100% confident resolving internally. An example of this is the order requested a product that has two similar names or models that are not clear from your order. When an order is marked for customer review, your team is notified via email to provide guidance on how to proceed with the order. Orders will remain in the customer review state for a max of 3 business days before move to invalid state. This allows us to help you resolve orders quickly and create an efficient order operation.
Status Type: Shipped
Shipped means that your order has received a shipping label and may be in custody of the carrier. At this stage your will be able to see a tracking number, tracking url, carrier name and the estimated time of arrival.
Status Type: In Transit
In transit means your order in the custody of the carrier. Your order may require multiple custody location before being delivered. Orders in transit can experience issues like failed delivery attempt...etc. Once an order is in transit you will be able to see the shipping tracking number, tracking url, estimated time of arrival and the carrier name.
Status Type: Delivered
Delivered status means that your order has been successfully left at the desired destination. Some orders require signature to be accepted. This information will be found on the tracking url page.
Status Type: Cancelled
Cancelled orders are when you're team has informed us you would not like to proceed with the order. After an attempt to resolve any order discrepancies, if you'd like to cancel the order that is an option that can be requested by your team. This typically arises when your customer decides to cancel the order or create an entirely new order.