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BYO modem – FAQs

BYO modem – FAQs

Switching to Origin internet? Find out whether you can continue to use your current modem or buy a new one.

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Written by Gloria
Updated over 6 months ago

Summary

This article covers common questions when bringing your own modem to Origin.

More info

Modems from a previous internet provider

Can I just plug and play my modem?

If you’ve purchased a modem, router or home gateway from a previous internet service provider (ISP), you may need to change some settings to make it compatible with our network.

When you buy a modem from an ISP, the modem is preconfigured out of the box to work and perform better on their network. You don’t have to get a new modem every time you switch providers or move, but you may have to change the modem settings for it to work. Try rebooting your modem first – if that doesn't work, then reset and configure your modem. See the Set up FAQs below.

Do I have the right modem, router or gateway?

A modem is a device that helps you connect to the internet. A router is a device that connects to the modem and uses wi-fi technology to connect your laptops, mobiles, computers and other devices wirelessly. A gateway acts as both a modem and a router but is commonly just called a modem. You need to make sure that your modem, router or gateway is compatible with your connection type.

Is my 4G/5G backup modem compatible?

If your modem includes 4G or 5G backup, there’s often a SIM card in the modem. This may interfere with your new ISP connection. Simply remove the SIM card before using your modem. If this doesn't work, then you may need to reset or reconfigure your modem.

Is my modem compatible with a phone plan (VoIP)?

Some ISPs preconfigure their modems to only work on their network for phone service or VoIP. These modems are considered locked for voice calls but unlocked for internet data. If you need a phone service or VoIP but want to use your previous modem, it may be locked to your previous network and won’t work on a different ISP network.

Set up

How do I power cycle (reboot) my modem?

See Power cycle your modem for step-by-step instructions.

How do I reset my modem?

  1. Locate the reset button on your modem – it's usually on the back or bottom of your modem

    • Depending on the brand, you’ll need to insert a pin and hold it down for at least 10 seconds

    • Otherwise, hold down the reset button for at least 10 seconds

  2. Turn off your modem and wait 15 minutes, then turn it back on

How do I set up my modem?

See Set up your BYO modem for step-by-step instructions.

How do I configure my modem?

See Configure your BYO modem for step-by-step instructions.

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