Summary
When you move in, we’ll set up a new energy account for you. After you've had some time to settle in, run through this checklist to confirm your new account is set up for your needs.
What to check
If you’re eligible for a concession, are your concession details in your new account? Do the account holder details exactly match the concession card holder details? See our View or change active concessions article for more info.
Do you need to add a joint account holder to each account you have? If so, contact us.
Did you finalise the account at your old property? Origin customers can let us know they’re moving out by disconnecting the old property through My Account or the Origin app – or by contacting us (usually three business days before you move). If you weren’t with Origin, contact your previous energy company to finalise your account.
Would you like to automate payments with direct debit? It’s quick and easy to set up direct debit.
Are you interested in a payment plan to help even out your bills? Our Payment plans – FAQs article covers how it all works.
Does someone at your property rely on life support equipment? If yes, call us right away on 13 24 61 so we can temporarily register your property as having life support equipment. We’ll send you the paperwork you need to complete to get full life support registration. Visit our Life support web page for more info.
Did you know that if you’re experiencing family or domestic violence there are ways we can support you, like keeping your power on, providing financial assistance and keeping your information secure. Read our Assistance for family and domestic violence article and contact us if you need help.
What happens to your old energy account
If you had an Origin energy account at the previous property, we’ll close it when you let us know you're moving out, after you pay your final bill.