Find out if you're affected by network outages
What to do in the case of major internet outages or significant local outages
We’ll keep you up to date with any major outages or changes to our network. If there’s a significant local outage or major network issue, we’ll notify you through our website, the Origin app, email and SMS.
For outages caused by natural disasters, we’ll still provide updates via our website and app — but we may not send direct notifications. We’ll include the following information:
Available details on the scale, likely cause, and impacted areas
Timeframes to get you back online, where available
Ways to contact us if you need urgent help – including live chat and by calling us on 1300 980 711
Regular status updates until services are restored – at least every 6 hours for the first day, then daily until it’s resolved
What to do if your service doesn’t come back online automatically, or if you’re still experiencing issues after the outage ends
If you contact us to make a service outage report, and your issue is part of a network outage, we’ll treat it as a network outage complaint and focus on getting your service restored. This doesn’t apply if the outage is caused by a natural disaster. You can learn more by reading our Network Outage Complaints Handling Policy
How to make a service outage report
To make a service outage report or to follow up on an existing network outage complaint, you can contact us using the following methods:
Phone: 1300 980 711 Monday to Sunday, 8am to 11pm AEDT
Live chat: Message Origin Internet (Monday to Friday, 8am to 9pm. Saturday 8am to 5pm AEDT
National Relay Service: 13 36 77 or http://www.relayservice.com.au
Origin Internet Complaints Team: feedback@originbroadband.com.au
Email:
To reach our Complaints Team: feedback@originbroadband.com.au
Submit a service outage report: networkoutagereport@originbroadband.com.au
Interpreter: Connecting Now 1300 137 427