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Disconnect my electricity or gas

Contact your previous energy provider to get your final bill. Origin customers can disconnect in My Account or the app.

Dee avatar
Written by Dee
Updated over a year ago

Contact your old energy provider to disconnect your old home and get your final bill.
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If you're already an Origin customer, you can disconnect your house in your account.


From your menu, choose Disconnect a property.

  • Choose the disconnect date that suits you. Some meters can be disconnected from 7 am on the day you choose, so if you need power on your moving day, it might be best to disconnect the day after.

  • Moving to a new property doesn't automatically disconnect your current address. You can keep the address active for as long as you like, and close it in My Account when the timing suits you. If you're leaving the house but want to set up the account in someone else's name (like a housemate), find out how you can transfer .

  • Your distributor will come out to do a final meter read, which requires 3-4 business days notice.

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