Electricity and Gas
Moving house
Close the account for your old house by going to Disconnect a property. We'll tell you about any disconnection fees that apply along the way.
If we can easily access your meter, you don’t need to be home for the disconnection. However, be aware that some meters can be disconnected from 7 am on the day you choose. It might be better to book your disconnection for the day after you move out.
If a housemate is staying in the house after you move out, get them to move in online. That's the quickest way to switch the account from your name to theirs.
Need help? Just message our energy specialists at hello@origin.com.au.
Hot water
You can close your hot water account at Disconnect your centralised hot water account.
Switching to another provider
They'll let us know when your energy has been transferred to them. There's no need to disconnect.
Change your mind?
Every new plan has a cooling off period of at least ten days. This gives you the chance to change your mind and either reconnect with us or choose another provider. We’d love to have you back.