Short answer
Electricity, natural gas and LPG customers: Update your name, birth date, email address, postal address or phone numbers through My Account or the Origin app. Plus change to email bills and manage how you hear about our offers. See 'What you can do' in this article for links to make the change.
Other customers: Contact us
What you can do
Before you start
Log in to My Account or the Origin app, then click any link in this article to go to the screen that allows you to make the change that's listed.
Update name
Update date of birth
Update email address
Update your email address. Note, this email address is your My Account username. It's also where we send the notifications, offers and bills you've chosen to receive by email.
Update phone numbers
Update postal address
Update your postal address. Note, we use this postal address for all your accounts. We'll send any paper bills or important notices here. To update individual properties, email hello@origin.com.au.
Update contact preferences (change to/from email bills)
Get bills and important notices by email. Note, this includes your bills, payment reminders and other important information about your account or plans.
Manage marketing preferences
Manage your marketing preferences. Manage how you receive special offers and personalised recommendations for your home or business, or tailor your marketing preferences settings to suit.