If you're struggling to pay your bills, or you know an upcoming bill is going to be a problem, we've got a range of options that can help.
Financial assistance for residential customers
Financial assistance for residential customers
Here’s how we can help you pay your bill:
If you just need a bit more time, you can get a payment extension
We can tailor a payment plan to your needs – covering your current debt and your energy use over the next two years
For customers in ACT, NSW, NT, QLD, SA and WA, our Power On program is designed to make sure the lights stay on, even when times get tough
For customers in VIC, we offer payment assistance under the Victorian Payment Difficulties Framework
We can assist you with information on government grants to help you meet your energy costs, like utility relief grants and concession rebates
We can also provide practical help to lower your energy costs, including:
energy plans to suit your circumstances – compare now to see the right plan for you
energy efficiency tips to help you use less energy
ways to keep an eye on your energy use – through My Account or our Origin app
estimates of your future energy costs, and advice on how to keep them down
ongoing reviews to see how you're going
Financial counselling can help people struggling to pay bills and debts. Many not-for-profit community organisations offer free financial counselling. To find out how to contact a financial counsellor, ring the National Debt Helpline on 1800 007 007 or go to their website at ndh.org.au.
Our residential customer hardship policies
VIC
ACT, NSW, QLD, SA & NT
WA
Financial assistance for business customers
Financial assistance for business customers
Here’s a few ways to help you pay your bill:
If your business requires help setting up a payment plan, we can shape one to match your needs – covering current debt and your future energy use
We can provide estimates of how much your future energy will cost, and advice on how to keep costs down
Discover our business energy plan to suit your energy needs
See our Business Energy efficiency tips to assist you cutting down your energy use
Log into My Account or the Origin app to monitor your energy use
Check if there are any government assistance options for your business
Have a look at our help and support hub if you’re after more information