Short answer
To change the primary account holder on an energy or internet account, the new account holder must start a new agreement with Origin. This process is straightforward and free of charge. Here's how to go about it:
Residential electricity and natural gas: Self-serve the change online. See also 'What you can do' in this article for instructions.
Other account holders, including business and internet: This article explains who to contact depending on which account needs to change.
What you can do
These instructions are for the new primary account holder.
Residential electricity and natural gas – self-serve online
Residential electricity and natural gas – self-serve online
Enter your connection address, choose the services you would like to be the primary account holder for (electricity, natural gas or both) and select Get started
If you're an existing customer, select Yes to have some of your details filled in automatically; otherwise, select No
Enter the address the new agreement will be for, then select Continue
Choose add-ons (if applicable) then select Next: Your details
Complete your personal info, then select Continue
Compete your property information, including the date you will become primary account holder, then select Next: payment info
Complete the How you'll pay screen then select Review and confirm
Read the Review and confirm page and the terms and conditions, then select Confirm and submit to create your new primary account and contract
Other accounts, including business and internet – contact us
Other accounts, including business and internet – contact us
Contact us so we can make the change for you.
Business: Call 1300 661 544
Internet: Call 1300 980 711
LPG: Call 13 35 74
Solar, hot water, heating and cooling: Call 1300 791 468
When you call us, we'll ask you to confirm your:
full name
date of birth
phone number
email address
What happens next
We'll email the new primary account holder their new contract pack, which includes their new account number and details of the energy plan or agreement they've chosen
If the new primary account holder:
has other accounts with Origin, they can log in to My Account with their existing log in details to see their new account
has never had an Origin account, they will need to register for My Account before logging in to view their new account details
We'll send the final bill to the previous primary account holder and automatically end the old agreement on the chosen handover date
Important info
Here's how to contact us from overseas
As a new primary account holder, you won't have access to past bills and payments. Ask the previous account holder for this information if you need it.