Short answer
Electricity and natural gas: If you are the account holder with a valid concession card in your name that's issued by Centrelink, the Department of Veterans Affairs or the Department of Communities, you can add your concession details to My Account. See What you can do in this article for instructions.
NSW LPG, and NSW centralised hot water or electricity: Apply through Service NSW. Customers from other states can contact us.
What you can do
Electricity and natural gas
Check that your concession card name and address match your Origin account name and address. You can't add someone else's concession card to your Origin account.
Log in to My Account or the Origin app
In My Account, click the My Profile menu (top right), or in the Origin App tap More (bottom right)
Choose Add or edit concessions
Choose your concession card type (and sub-type for DVA Gold Card holders)
Enter your concession card number
Read the important information
Select Agree and save my card
Important notes
We'll validate your eligibility with the relevant government department, which may take a few days
We’ll apply the concession to your account as soon as we confirm your eligibility
We'll be in touch to confirm your concession was successfully applied or if there is a problem
Related articles
Concessions and rebates (contains state-based information about available concessions)