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View or change active concessions

View or change active concessions

View or change concession details in My Account for electricity and natural gas. For other account types, contact us.

Dee avatar
Written by Dee
Updated over 4 months ago

Short answer

  • Electricity and natural gas: View your concession details in My Account. And, if you're the account holder with a Centrelink, Department of Veterans Affairs or Department of Communities concession card, you may be able to change concession card details in My Account too. See What you can do in this article for instructions.

  • NSW LPG, and NSW centralised hot water or electricity: Change your details through Service NSW. Customers from other states can contact us.

What you can do

Electricity and natural gas

View concession details

  1. Log in to My Account or the Origin app

  2. From the My Profile menu in My Account (top right) or the More menu in the Origin App (bottom right), select Add or edit concessions

  3. View the concession card type (and sub-type for DVA Gold Card holders) and card number on the screen

Change concession details

  1. Check that your concession card name and address match your Origin account name and address. You can't add someone else's concession card to your Origin account.

  2. Log in to My Account or the Origin app

  3. From the My Profile menu in My Account (top right) or the More menu in the Origin App (bottom right), select Add or edit concessions

  4. Choose your concession card type (and sub-type for DVA Gold Card holders)

  5. Enter your concession card number

  6. Read the important information

  7. Click Agree and save my card

View concessions (and rebates) deducted from your bill

If a concession or rebate has been deducted from your bill, you can view the transaction in My Account or the Origin app. From the My Account or Origin app dashboard, select the Bills & payments link for the account you'd like to view. Here's what a rebate looks like when it's applied to a bill. A concession will look like this too with different wording.

Important notes

  • We'll validate your eligibility with the relevant government department, which may take a few days

  • We’ll apply the concession to your account as soon as we confirm your eligibility

  • We'll be in touch to confirm your concession was successfully applied or if there is a problem

Related articles

Find concessions on your bill

Concession card not accepted?

Valid concession cards

Concessions and rebates (state-based information about concession types and eligibility)

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