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Can't see cost view in my account

Can't see cost view in my account

If you can see information in your usage amount screen but not any cost information, this could be because your bill is blocked.

Monica N avatar
Written by Monica N
Updated over a year ago

When you view your usage in the app and My Account, you should be able to switch between viewing your usage cost (by selecting the 'Cost' option) and usage amount (selecting kWh for electricity or MJ for natural gas).

If you can see information in your usage amount screen but not any cost information, this could be because your bill is 'blocked', and we’ve delayed issuing it to you.

For more on this, see Delayed bill.

In this image you can see your energy usage, versus cost in the Origin Energy app.

On your Usage screen you can switch between cost and usage to see what you've used or spent.

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