Known email scam: updated 23 May 2025
We’re aware of an email scam that’s telling customers they have a refund from Origin. We do tell customers when they have a credit on a closed account and how they can get a refund. Please check the sender address carefully to ensure an email is from us – common domain names we send from are @originenergy.com.au, @origin.com.au and @ecomms.origin.com.au
We believe scammers are phishing for genuine Origin customers using random email addresses
Please be alert and on the lookout for scams. If you're not 100% sure an email is from us, don't enter any payment details or click through any links. To see your account balance, go to My Account or the Origin app.
If you clicked a link in a suspicious email and entered personal or payment details, you should act immediately. See Recent scam updates for more info and instructions.
What to do if you think you’ve been scammed
It's important to act as soon as you can.
Contact your bank immediately and get their advice on whether to cancel your cards or block your accounts
If you’ve ‘logged in’ to the scam website with your My Account details, change your password in My Account or the Origin app, or contact us ASAP so we can help you reset your password. If you use the same password on other websites, you should change those as well
If there’s theft or fraud involved, visit or call your local police station
If you’ve been the victim of identity theft, contact IDCARE – a free government-funded service. Visit idcare.org or call 1800 595 160
Visit scamwatch.gov.au/get-help/where-to-get-help for more help on what to do.
How to report a scam
If you come across a scam, take a moment to report it. It’s a simple way to help others stay safe and stop the scam spreading.
Report any scams to Scamwatch at scamwatch.gov.au/report-a-scam
Send details of the scam to Origin at digitalsecurity@originenergy.com.au or call 13 24 61 so we can help prevent the possible scam from spreading.
If you see a scam on Instagram, TikTok, Facebook, or another social media app, report it through the app’s reporting feature and block the account or page.
Let your family, friends, colleagues and fellow businesses know about scams you’ve come across. Just make sure you don't forward the email on.
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