Known email scam: updated 6 December 2024
We’re aware of an email scam that’s telling customers they have a refund from Origin. We do tell customers when they have a credit on a closed account and how they can get a refund. Please check the sender address carefully to ensure an email is from us – common domain names we send from are @originenergy.com.au, @origin.com.au and @ecomms.origin.com.au
We believe scammers are phishing for genuine Origin customers using random email addresses
Please be alert and on the lookout for scams. If you're not 100% sure an email is from us, don't enter any payment details or click through any links. To see your account balance, go to My Account or the Origin app.
If you clicked a link in a suspicious email and entered personal or payment details, you should act immediately. See Recent scam updates for more info and instructions.
Steps
1. Check the sending email address is one of ours
Though we send emails from many domains (that’s the part after the ‘@’ symbol), we commonly send emails from:
@origin.com.au – e.g. hello@origin.com.au (expand for more examples)
@origin.com.au – e.g. hello@origin.com.au (expand for more examples)
business@origin.com.au
ev@origin.com.au
EVfleet@origin.com.au
evsubscription@origin.com.au
loop@origin.com.au
research@origin.com.au
@originenergy.com.au – e.g. retail@originenergy.com.au (expand for more examples)
@originenergy.com.au – e.g. retail@originenergy.com.au (expand for more examples)
Businesscustomers@originenergy.com.au
businessdirectsales@originenergy.com.au
community.battery@originenergy.com.au
controlledload@originenergy.com.au
CRCPortfolioSales@originenergy.com.au
EnergyZone@originenergy.com.au
info@spike.originenergy.com.au
info@yoursay.originenergy.com.au
MajorAccountsCredit@originenergy.com.au
MyBusinessAccount@originenergy.com.au
noreply-connect@originenergy.com.au
noreply@lpg.originenergy.com.au
ncbuilders@originenergy.com.au
ncorigin@originenergy.com.au
originzero_feedback@originenergy.com.au
reply@lpg.originenergy.com.au
@ecomms.origin.com.au – e.g. origin@ecomms.origin.com.au (expand for more info)
@ecomms.origin.com.au – e.g. origin@ecomms.origin.com.au (expand for more info)
The display name is Origin Energy. If you tap or click a display name, you’ll see the email address it masks.
@icomms.origin.com.au – e.g. origin@icomms.origin.com.au (expand for more info)
@icomms.origin.com.au – e.g. origin@icomms.origin.com.au (expand for more info)
The display name is Origin Energy. If you tap or click a display name, you’ll see the email address it masks.
@looop.co – e.g. notify@looop.co (expand for more info)
@looop.co – e.g. notify@looop.co (expand for more info)
Origin Loop is our virtual power plant (VPP).
@originbroadband.com.au – e.g. help@originbroadband.com.au (expand for another example)
@originbroadband.com.au – e.g. help@originbroadband.com.au (expand for another example)
feedback@originbroadband.com.au
@spike.originenergy.com.au – e.g. spike@spike.orginenergy.com.au (expand for more info)
@spike.originenergy.com.au – e.g. spike@spike.orginenergy.com.au (expand for more info)
The display name is Origin Spike. If you tap or click a display name, you’ll see the email address it masks.
@originzero.com.au – e.g. noreply@originzero.com.au (expand for more info)
@originzero.com.au – e.g. noreply@originzero.com.au (expand for more info)
Origin Zero is for large business customers.
2. Brush up on your scam knowledge
Read our article How to spot a scam: what to do & how to stay safe
3. If it looks like a scam – don’t interact with it, just delete it
Don’t click any links, open attachments, download pictures or forward the suspected scam email. Just delete it.
4. Let us know you’ve received a scam email
Email us or call 13 24 61 and we’ll pass the message on to help prevent the possible scam from spreading.
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