Severe bushfires, floods and cyclones have a devastating impact on lives and property across Australia each year. We’re here to help support the families and communities affected by these disasters. Safety is the number one priority – it's important to stay alert and keep up to date with information from local authorities as conditions can change quickly.
Safety first
If your home or business is in the vicinity of a fire or flood and there is a risk to life or property, call 000.
Support after Ex-Tropical Cyclone Alfred
Power outages
Electricity distribution network providers are working on repairing the electricity network and restoring power to communities impacted by Ex-Tropical Cyclone Alfred. To find out when your power will be back on, check their updates and outage maps.
Queensland
Energex is South East Queensland's electricity distributor. They have reported the damage to be extensive and restoration will take time. See Energex's:
latest updates for restoration progress
outage finder map for a map of current outages by location (and estimated fix time when available)
outage finder text view for a list of current outages by suburb or by council, or to register for SMS or email alerts.
Ergon is regional Queensland's electricity distributor. See Ergon's:
latest updates for restoration progress
outage finder map for a map of current outages by location (and estimated fix time when available)
outage finder text view for a list of current outages by council, or to register for SMS or email alerts.
New South Wales
Essential Energy is the electricity distributor for the areas affected in North East NSW. See Essential's:
latest updates for restoration progress
power outages map for a view of current outages by location (and estimated fix time where available).
Power outages – all states
For outage queries, see your distributor's outage maps and information.
Find your distributor or see Power and gas outages for distributor links.
Cyclone Alfred solar panel householder safety advice
Solar panel system householders in areas that may be impacted by the Cyclone Alfred weather event have been urged to consider prescribed safety advice by energy distributors.
For more information, refer to your energy distributor's advice. You can check your area's energy distributor here.
To avoid any potential safety risks, please also ensure you follow the instructions detailed in your system's warranty and product guides.
Move-in potential connection impacts:
Please be aware that due to the current Cyclone impacting the east coast, the Distributor may not be able to complete your connection on the date requested.
In case of a fire, cyclone and other natural disasters
Stay alert and keep up to date with information from your local state emergency service or fire brigade service. Be informed well ahead of the event and follow the details they provide on how to plan and prepare for different conditions.
NSW
QLD
SA
VIC
WA
How we can help
We'll work hard to support our customers affected by bushfire and extreme weather. Here’s a couple of ways we can help right now.
If you need more time or help paying your bill, you can request a payment extension or set up a payment plan.
If you’d like to talk to someone about a longer-term solution, head to our Financial support page where you can learn about your options and contact us to chat through your situation.
If you have other account or supply concerns, message us or call us on 13 24 61 and we’ll do what we can to assist.
Life support assistance
For customers using life support equipment, see our detailed life support information or get in touch with us for any assistance you may need.
LPG safety
For advice on what do to if you have LPG bottles or cylinders on your property, see:
Internet support
Unplanned outages: Internet outages happen when the network fails for any number of reasons including cabling faults, accidents, and incidents like floods or fire. This type of outage usually affects more than one property in an area. To check your:
nbn® network status, see nbn network outages
Opticomm network status, see Opticomm network status
More info: If you think your setup could be the reason your internet is not working, these articles may help:
Government support to help you recover
You may be eligible for government assistance – see Services Australia for more information, as well as your state government disaster recovery support:
NSW | QLD | SA | VIC | WA
Other support services & helpful links
Bureau of Meteorology provides the Australian community with access to weather forecasts, severe weather warnings, observations and more.
See our emergency page for what to do in extreme weather conditions, floods or bushfires & our power outage FAQ guide for advice on what to do when a power outage affects your home.
Disasterassist.gov.au has a map of areas that have been declared as natural disasters and provides details on government assistance available.
Experiencing a natural disaster can take a significant emotional and mental toll – and you don’t have to deal with this alone. To reach out for support, phone:
Lifeline's crisis hotline on 13 11 14
Beyond Blue on 1300 22 4636
Medicare Mental Health on 1800 595 212
See also