Summary
Primary account holders have overall responsibility for an account. They can add a joint account holder to their account, which allows the other nominated person to manage many parts of that account. This article explains what a joint account holder can and can't do.
Contact us to add or remove a joint account holder.
More info
What a joint account holder can do
Make changes to the account
Change or renew a plan on behalf of the main account holder
Organise a move out
Accept fees on your behalf
Request a refund (that goes to the primary account holder’s bank account only)
What a joint account holder can't do
Claim a concession (to claim concessions, you must be the primary account holder)
Add a joint account holder or another authorised contact
Take financial responsibility for debt
Organise a move in
Important notes
If you have more than one account that you would like the joint account holder to have access to, you will need to add the joint account holder to each account.
If you move properties with us, you'll get a new account. In this case, you'll need to re-add the joint account holder.
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