There are three types of readings we can use to issue your bill. Most of the time, we use them in this order:
An actual reading from your distributor. (It's often the most accurate.)
If we don’t have an actual read from your distributor, we’ll use your self meter read.
When we don't have an actual read or a self meter reading we'll use an estimated read from your distributor.
It's worth noting, you can only add self meter reads up to 10 business days before or after your scheduled meter read date. Not sure when that is? It's 3 days before the date your next bill will be issued which you can find on your Dashboard. Otherwise, you'll spot your next meter read date on the second page of your bill.