If you're in ACT, NSW, QLD, NT, SA or WA, our Power On program is here to support you when you need it. We’re here to lessen the worry and can give you access to information and options to help you get back on top of your energy bills… and stay there.
If you're in VIC, don't worry – we can also help you under the Victorian Payment Difficulties Framework. Take a look at the payment assistance information for VIC linked below.
Flexible payment options and assistance
If you’re having trouble paying, we can help out with:
flexible payment plan options
information on Centrepay and how to set up deductions from your Centrelink payment
redirecting your bills to a third party at no charge (this helps when someone else is managing your bills)
help with signing up for state concessions and rebates
a referral for financial counselling
an energy plan that best suits your needs.
Need more solutions for help?
If none of these options will work for you, we can still help. If you can’t pay the full cost of your ongoing energy usage, we can let you pay less than the full cost of your ongoing usage – while you find ways to use less energy.
We’ll check in to see how you’re going and work with you to help you pay your ongoing bills and reduce your energy costs.
Our Power On commitment to you
When you’re on Power On, we’ll:
keep you connected
always respect you and your situation
apply our hardship policy consistently, fairly and transparently
give you information to help you use less energy
set up a payment plan to fit your capacity to pay.
And we won’t initiate normal debt collection processes.
We promise to respect your privacy
We take your privacy seriously. No one else needs to know if you’re having a tough time. We’ll look after your personal and credit information exactly as per the Privacy Act 1988 (Cth). Your financial information will only be used to assess your Power On application.
What we'll ask of you
While you’re on Power On, we need you to:
work with us to use less energy and pay off your debt
stay in touch – let us know if anything changes
make your Power On plan repayments – in full and on time.
We want to help you get back in control of your energy bills.
Need to talk it through?
Just contact us — we'll be happy to help.
Power On brochure and hardship policies
ACT, NSW, QLD, SA & NT
WA
Payment assistance brochure and hardship policy
VIC