If you’re an existing Origin customer, moving to a new house, changing your plan or adding a new product to your account, we won’t need to run a credit check for any new energy plan.
Like most energy providers (and telcos), we sometimes do a credit check when you’re signing on to a brand-new plan. If you’re switching to Origin and signing up for one of our products including electricity, natural gas and some broadband plans, we’ll need to run a credit check. In some cases (like with 12 and 24-month broadband plans) we’re required to do this by law.
We do this to understand your ability to take financial responsibility and pay regular bills before signing you up to a binding agreement.
What happens if I fail the credit check?
If you have a high-risk credit score but Origin is:
The most recent energy provider at your property (before you moved in or took over the energy bills) or;
The elected energy provider for your postcode
We will still accept your application.
To help with smoothing your bills out and managing on-time payments you can set up an EasiPay payment plan easily, online. It’s quick and simple to do and helps take the worry out of paying your bills.
If you have a high-risk credit score and Origin is not the most recent provider at your property, it’s possible we won’t be able to offer you an energy plan unless Origin is the chosen provider for your local area.
When this is the case, we’ll let you know and recommend another option for you. When you sign up online, we’ll send you an email within 10 minutes or so with this info.