Summary
You might like to submit your own meter read if you have a basic electricity or natural gas meter (the type that needs to be physically read for accurate billing) and you've received an estimated bill.
Submit a self meter read through My Account or the Origin app – or contact us.
More info
Different read types
There are three types of readings we can use to issue your bill. Most of the time, we use them in this order:
An actual reading from your distributor (it's often the most accurate)
If we don’t have an actual read from your distributor and you've submitted a self meter read, we'll use that
If we don't have an actual or self meter read, we'll use an estimated read from your distributor
Timing for self meter reads
You can send us your self meter read up to 10 business days before your next meter read date or 14 business days after.
When we can't or don't use a self read
We don't use self reads for first or final bills. In these cases, we need an official read from a meter reader (your distributor). If you’re connecting or disconnecting, we’ll need to come out to you.
How to read your meter
Visit Read your own meter on our website for more information.