Summary
In Queensland, the law requires a visual safety inspection (VSI) to connect a property that has been disconnected from the main electricity source for more than 30 days
When you move electricity to a property in Queensland, you automatically get a VSI booking at the new property. (This typically applies to houses and duplexes.)
You’ll need to be at the new property for the VSI inspection. We’ll let you know what your appointment window is when we confirm your booking.
There are times you may not need a VSI booking, which we explain in this article
More info
You’ll get a visual safety inspection booking with your move booking
Queensland customers who book an electricity move with Origin automatically get a VSI booking at their new property.
You’ll need to be on site at the new property when the inspection occurs, so we’ll send you details of your booking, plus a reminder before it happens. You’ll get a five-hour booking window.
When you may not need a VSI booking
When power is switched off at a property, sometimes it isn’t disconnected from the main power source. This lets another energy supplier connect in easily when a customer is switches energy providers. If the power has been on within the last 30 days, you may not need a VSI.
How to cancel a VSI booking
If you know power at the property has been on within the last 30 days, it’s unlikely you’ll need your VSI booking.
Give us a call on 13 24 61 to check and we’ll cancel the booking if you don’t need it.
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