Short answer
If you don’t need LPG any more – for example, because you’re moving, demolishing a house or connecting to another service like electricity – you’ll need to close your LPG account. When you close your account, we’ll stop charging the annual LPG equipment fee.
If you’re moving house, you can leave your gas bottles where they are.
What you can do
Close your account through My Account or the Origin app
Log in to My Account or the Origin app
If you’re on a computer, from the Plans & Properties menu, select Disconnect a property.
If you’re using a mobile or tablet, select the Profile icon then choose Disconnect a propertyFollow the prompts to close your account
Call or message us to close your account
If you need a hand, contact us and we’ll help you close your account.
Moving house with LPG?
Head to Move house with LPG to find out what to do if you’re an existing customer or new to Origin LPG when you’re moving. There’s a handy list of FAQs that provides answer to common questions like ‘How do I know if my house has LPG or natural gas?’