Summary
For gas leaks and emergencies, call 1800 808 526 or 000 immediately. Turn off all appliances and gas cylinders straight away.
More info
Residential customers
Visit LPG safety to read about:
detecting and managing a gas leak or emergency
managing LPG during storms, floods and bushfires
using gas bottles safely, day-to-day
Business customers
Visit Workplace safety with LPG to:
access guidelines for safely handling LPG
read about what safe delivery means for your staff and our drivers
watch a range of short safety videos
download Material Safety Data Sheets (MSDSs) for various LPG products
see our LPG terminal emergency response plans and community information
Supporting LPG safety
Have a faulty cylinder or need an extra cylinder?
Get in touch if you need a hand with:
faulty cylinders
extra cylinders
Need decanting equipment for business?
And if you’re business customer, we can also help with decanting equipment (to transfer LPG from one cylinder to another).
Need an appliance installed or serviced?
In some areas we service and maintain LPG appliances. Fees and charges apply. See:
Operating hours
Call 13 35 74 if you need us. We’re around weekdays except on public holidays, from:
8am to 6pm (AEST) for residential customers
8am to 5pm (AEST) for business customers
You can also contact us 24/7 and we’ll get back to you during business hours:
Residential customers: Complete our contact form
Business customers: Send an enquiry