You might require an nbn installation appointment to get connected to the nbn network. We'll let you know if this is needed for your address and we'll organise one for you.
Why do I need an nbn appointment?
If you're connecting to an nbn broadband service for the first time, nbn co. might need to do some cable work to connect you to their broadband network. This involves installing equipment and an nbn connection box in your home.
How long will it take?
We’ll give you a time slot during which an nbn technician will visit your property. The appointments can last a few hours, depending on how much cabling work the technician needs to do and how complex the work is. The technician will keep you updated as they’re working through it.
How should I prepare for my nbn appointment?
Here are some tips to help your nbn appointment to go as smoothly as possible:
Make sure you, or someone over the age of 18 who can act on your behalf, is present on the day for duration of the appointment
Have an idea about where you’d like your nbn connection box installed
Arrange access to your building’s communications room if you live in a multi-dwelling complex like an apartment or unit
Register devices like medical alarms, emergency call buttons, monitoring systems with nbn co. See the full list of devices.
How do I change the date of my nbn appointment?
You’ll need to call us on 1300 980 711 and quote your Origin internet account number. Our activation team will arrange to move it to the next available nbn technician appointment.
What happens if I need another appointment?
Most properties only need one nbn appointment, but there are times when a second one is necessary. The nbn technician will tell you if they need to come back to complete the installation.
Do I need to do anything with the nbn connection box?
No. After the technician installs the nbn connection box, they’ll leave it switched on. Please do not switch it off. Leaving it switched on is a really important part of setting up your modem.
What happens after my nbn appointment?
You'll receive an SMS advising you that your broadband service is ready. Once you're received this confirmation, you can follow these steps to set up your modem and get connected to Origin internet.
Where to place your modem?
After your appointment, you might be wondering where to place your modem.
For your modem to function optimally, here are some suggested areas.
Ensure your modem is placed near a power point.
Choose a cool, dry area with ventilation that can easily be checked.
It’s best to find a central location in your home, to get the best Wi-Fi signal.