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Set up NetComm NF18MESH Home Gateway modem

Set up NetComm NF18MESH Home Gateway modem

How to set up your NetComm NF18MESH Home Gateway modem

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Written by Gloria
Updated over 3 weeks ago

Summary

This article explains how to set up your NetComm NF18MESH modem with your nbn® connection type. It covers:

  • what’s in the box

  • the ports and buttons you’ll need to know for set up

  • how to find your internet type

  • how to connect to your modem

  • how to connect to the internet

Good to know: We’ve previously sold this modem as the Origin Home Gateway. The back of your modem will help you identify the make and model.

More info

What’s in the box?

Check you have all of these items in the box.

  • Yellow connection cable

  • Grey connection cable

  • Ethernet cable

Wi-fi network name (SSID) and wi-fi password sticker. (This information is also printed on the back of your modem.)

Got everything in the box? Nice work. Now we'll help you get to know your modem better.

Get to know your modem

Your NetComm NF18MESH modem has a number of different ports and buttons you'll need to know before you start setting up. Let's take a closer look:

Back of modem

Power up

  1. Once we’ve let you know your service is active, connect your modem to a power point using the power adaptor​

  2. Switch your modem on using the power button on the side of the device.

Find your connection type

In the welcome email we send you, we’ll let you know your internet connection type. It will be one of the following:

Set up your modem

Connect to FTTN/FTTB

  1. Find the telephone wall socket at your premises. It’s usually in the living room, a bedroom or the kitchen.

  2. Connect your modem. To do this:

    • connect one end of the grey telephone cable into your telephone wall socket, and the other end into the grey DSL port on your modem

    • switch on your modem and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete.

  3. Connect your computer directly to the modem with an ethernet cable using any of the four yellow ethernet ports or connect by wi-fi

Connect to FTTC

  1. Find your nbn connection device. Your nbn box will have a power cord and a nbn telephone cable (usually grey). Ensure your nbn box is plugged in and on.

  2. Find the telephone wall socket at your premises. It’s usually in the living room, a bedroom or the kitchen.

  3. Plug one end of the grey telephone cable into the wall socket and the other end into the wall socket port on your nbn connection device

    Note: you’ll know your nbn FTTC connection device is online once the lights on top of the device turn a solid blue. The LAN light may flash when transferring data, which is fine

  4. Connect your modem. To do this:

    • plug the yellow ethernet cable into the blue WAN port on your modem and the other end into the yellow port on your nbn connection device

    • switch on your modem and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete

  5. Connect your computer directly to the modem with an ethernet cable using any of the four yellow ethernet ports or connect by wi-fi

Connect to FTTP

  1. Find your nbn connection device. nbn will have installed a connection device inside your premises somewhere and it most likely has a cover over it. It will often be in your garage, but could also be inside a wardrobe, a cupboard or under your stairs.
    ​
    You need to connect your modem to this nbn connection device. You may have to remove the cover to access the ports.

  2. Check that your nbn connection device is turned on and ready. To do this:

    • remove the cover on the nbn connection device (if applicable) by pressing the two clips on either side and lifting the cover at an angle

    • check that the power cable from the port on the bottom of the nbn connection device is secure and that the other end is plugged into a power point and switched on

    • After a few minutes the POWER and OPTICAL lights on the front of the device should turn solid green. If after 30 minutes the OPTICAL light stays red or is off, Message Us.

  3. Connect your modem. To do this:

    • plug the yellow ethernet cable into the blue WAN port on your modem and the other end into the UNI-D port on your nbn connection device. Try the UNI-D1 port first, but it may also be UNI-D2, UNI-D3 or UNI-D4

    • switch your modem on and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete​

  4. Connect your computer directly to the modem with an ethernet cable using any of the four yellow ethernet ports or connect by wi-fi.

Connect to HFC

  1. Find your HFC connection device. nbn may have already installed it at your premises​

  2. Plug your connection device into the power point and check that there is a coaxial cable plugged from the device into the coaxial wall outlet​

  3. Connect your modem. To do this:

    • plug the yellow ethernet cable into the blue WAN port on your modem and the other end into the UNI-D1 port on your nbn connection device

    • switch on your modem and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete​

  4. Connect your computer directly to the modem with an ethernet cable using any of the four yellow ethernet ports or connect by wi-fi

Your HFC connection device is online when the POWER, DOWNSTREAM, UPSTREAM and ONLINE lights turn solid green.

Connect to FW

  1. Find your FW connection device. If you have FW, nbn will have installed an external antenna outside your property. Inside your premises, there will be a small connection device with a cable plugged into a wall outlet, which connects to the outside antenna​

  2. Check that your connection device is correctly plugged in and the POWER and STATUS lights are green (the STATUS light may be flashing, which is fine)​

  3. Connect your modem. To do this:

    • plug the yellow ethernet cable into the blue WAN port on your modem and the other end into the UNI-D port on your FW connection device. Try the UNI-D1 port (on the left side) first, but it may also be UNI-D2, UNI-D3 or UNI-D4

    • switch your modem on and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete​

  4. Connect your computer directly with an Ethernet cable using any of the four yellow ethernet ports or connect by wi-fi

Note: The outdoor antenna has been installed in a specific place to give you the best signal, so it’s important not to put anything in front of it, move it, paint it or tamper with it in any way.

Connect to Origin Opticomm Fibre

  1. Find your Opticomm Fibre connection device. If your property has been cabled with smart wiring, your Opticomm Fibre connection device is most likely located in a cabinet outside, and you simply need to look for an ethernet wall socket that’s inside your premises to connect your modem to. Otherwise, look for a device in your garage, inside a cupboard or under your stairs​

  2. Connect your modem. To do this:

    • plug the yellow ethernet cable into the blue WAN port on your modem and the other end into the ethernet port on your connection device. The port may be yellow or another colour and there might be 1 to 4 ports – try port 1 first. Or, if you have an ethernet wall socket, plug the yellow ethernet cable directly into the ethernet wall socket rather than the connection device

    • switch your modem on and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete
      ​

  3. Connect your computer directly with an ethernet cable using any of the four yellow ethernet ports on your modem or connect by wi-fi.

Connect to ADSL without phone service

  1. Find the telephone wall socket at your premises. It’s usually in the living room, a bedroom or the kitchen​

  2. Connect your modem. To do this:

    • connect one end of the grey telephone cable directly into your telephone wall socket and the other end into the grey DSL port on your modem

    • switch your modem on and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete​

  3. Connect your computer directly with an ethernet cable using any of the four yellow ethernet ports or by wi-fi.

Connect to ADSL with phone service

If you’re using ADSL and you have an existing phone number at the premises you will need to instal an ADSL filter so that your service works correctly (you may need an extra grey telephone cable as well). You can buy an ADSL filters and grey telephone cables at most major electronics and computer stores.​

  1. Connect one end of the supplied grey telephone cable into the DSL port of the ADSL filter and the other end into the DSL port of your modem​

  2. Connect another grey telephone home phone cable into the LINE port of the ADSL filter and the other end into your telephone wall socket​

  3. Connect your existing home phone cable into the PHONE port of the ADSL filter

If you’ve ordered an Origin Home Phone service: You'll need to plug your phone into your modem. Connect one end of the grey telephone cable into the TELEPHONE 1 port on your modem and the other end into your telephone handset.

If you’re using an existing phone number: If you've asked us to port your existing phone number to an Origin Home Phone service, allow up to 10 days after your nbn service is active for this process to complete. We'll send you an email to confirm when it's ready to use.

Connect via wi-fi

Now that your modem is set up an online, you can connect to it via wi-fi.

  1. Get your wi-fi details from the orange card inside your modem box​

  2. Go into your wi-fi settings on your device and scan for the wi-fi Network Name (SSID) using the orange card, then enter the wi-fi password exactly as printed on the orange card. You’ll also find your wi-fi details on the back of your modem

Connect with an ethernet cable

Now that your modem is set up and online, you can connect up to four devices directly to it through an ethernet cable.
​

To do this, connect the devices (like your desktop computer or printer) by plugging in a yellow ethernet cable to any of the corresponding yellow LAN ports on the back of your modem and connecting the other end into the ethernet port on your device. The colour of the ethernet cable doesn't really matter - it could be yellow, blue, green or even black

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