Known email scam: updated 6 December 2024
We’re aware of an email scam that’s telling customers they have a refund from Origin. If you receive an email that looks like it's from us, please check the sender address carefully. Common domain names we send from are @originenergy.com.au, @origin.com.au and @ecomms.origin.com.au
We believe scammers are phishing for genuine Origin customers using random email addresses
Please be alert and on the lookout for scams. If you're not 100% sure an email is from us, don't enter any payment details or click through any links. To see your account balance, go to My Account or the Origin app.
Details of the scam
The emails either say we’ve taken payment twice, or there’s been an error processing a refund
The emails link to a fake website asking for personal and credit card information. Here’s an example.
What we’re doing
Our security team detected the unusual activity and we’re working to have the fake websites taken down.
Act immediately if you think you’ve been scammed
If you clicked the link and entered personal or payment details, please take the following actions immediately:
Contact your bank and cancel your cards or put blocks on your accounts
Change your My Account password – and if you use the same password on other sites, change those as well
Contact us at digitalsecurity@origin.com.au or call 13 24 61 to let us know. Our energy specialists are trained to detect unusual activity on your account.
Read more tips on how to stay safe online
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