The 'Retailer of Last Resort' or 'RoLR' happens if an energy retailer is suspended from selling electricity or natural gas to customers. The Australian Energy Regulator is responsible for overseeing the national Retailer of Last Resort scheme. The scheme ensures arrangements are in place so that customers continue to receive electricity and/or gas supply.
What happens to customers?
Customers of failed retailers are automatically transferred to another energy retailer called a ‘Retailer of Last Resort’ (RoLR). This ensures that the energy supply for customers continues without being disrupted as a result of a retailer’s suspension.
Where can I find more information?
Check out our Retailer of Last Resort information including a list of recent RoLR events, plus further details in our RoLR FAQs.