We’re sorry to see you go.
While we don’t like losing customers, we understand sometimes it may be necessary to close your Origin internet account.
Moving house?
If you’re moving house, we don’t have to part ways. Have a chat to our team on 1300 980 711 who can look into your new address and see if we can support your internet needs at your new address.
When you call us, we’ll check the type of broadband you currently have is available at your new address.
We’ll let you know timeframes and book in your new connection.
We’ll also let you know how much relocation will cost.
Who needs to call?
To close an Origin internet account, the Primary Account holder needs to call our Customer Service team on 1300 980 711.
When you call
We'll require verbal confirmation on the phone, as we aren’t able to complete two-factor authentication over email. You'll be asked to validate your identity by confirming with a code back to our system.
nbn® connections
Keep in mind that nbn® will disconnect the service during the early morning hours. This might help you when you’re selecting a day to cancel your internet service.
Billing and invoices
Pro-rata
If you’re cancelling your service part way through a billing cycle, we can offer a pro-rata for the remainder of that period. You can chat about this with our team when you call.
Overdue invoices
If you have an overdue invoice at the time of closure, you will only be charged for the days your service was open before cancellation.
Account closure charges
We don’t charge anything for closing your internet account. If you have taken up a modem with us, using our ‘Modem repayment option', you’ll need to pay this off in full. Our team will take you through the details when you call.