Summary
After you’ve placed your order, we'll send you:
the details of your internet order, including the date your service is likely to be connected
information about your modem delivery
More info
Your internet order
We’ll email your order details and the date your service is likely to be up and running. If you've ordered an nbn® service, your connection date can vary, depending on the nbn connection type for your address.
Your modem delivery
Look out for a text message from us, which will have information about the status of your modem delivery and a link to your Australia Post tracking number.
You can ask for your modem to be left in a safe place, or have it redirected to another address.