We understand there may be occasions when you have difficulties meeting your financial obligations for reasons that could be either temporary or long-term. If you're experiencing financial challenges, we're committed to assisting you in maintaining your access to internet and phone services.
How we can help
We offer options including payment plans, spend controls, service limitations, temporary plan adjustments, personalised financial agreements, and the potential waiver of late fees, all based on your specific circumstances.
What you need to do
The good news is that you can set up a payment plan without providing proof of financial hardship. You can do this by sending a request online through the Origin app. Or you can contact our support team at 1300 980 711. If you require further assistance, please reach out to us using this number and speak with one of our financial hardship team.
For more details, see our hardship policy for internet customers.
Who’s eligible?
Setting up a payment plan is accessible to anyone. If you require other types of support, we’ll work with you to evaluate your eligibility. Together, we can work out the most suitable assistance that’s tailored to your needs.