We're here to help you find the support you need and provide information about your LPG supply.
Potential impact to deliveries
Your LPG delivery may be impacted throughout the cyclone weather event. We're working to ensure we keep both our customers and staff safe.
Updates will be available on our website, MyAccount, and via email or SMS – please ensure your details are up to date so we can get in touch.
If you require further information about your delivery or LPG safety, please call us on 133 LPG (133 574).
LPG safety – what to do
Before the weather event
Turn off your LPG if it's safe to do so.
Don't move or disconnect larger cylinders.
Turn off leisure cylinders connected to BBQs and store above water levels where safe to do so.
Ensure all LPG cylinders are upright.
During the weather event
Always follow the advice of emergency services and prioritise your personal safety.
In the event of an emergency, or if you smell gas, call 000.
If you experience flooding, don't use your appliances until checked by a registered gas fitter.
Never use an outdoor gas appliance (such as a BBQ) indoors.
After the weather event
Don't attempt to recover gas bottles from floodwaters or from under heavy vegetation.
If your gas bottle has moved during the flood, don't turn it on and contact a registered installer.
In the event of an emergency, or you smell gas, call 000.
For more information, watch our LPG safety video for a 2 minute run-through of these details.
Other support services & helpful links
For emergency assistance call the Queensland State Emergency Service (SES) on 132 500 for assistance with storm damage, rising flood water, fallen trees on buildings or roof damage.
Bureau of Meteorology provides the Australian community with access to weather forecasts, severe weather warnings, observations and more.
QLD Disaster Management provides warnings, local government dashboards and information about cyclone preparedness and safety advice.
See our emergency page for what to do in extreme weather conditions, floods or bushfires & our power outage FAQ guide for advice on what to do when a power outage affects your home.
Disasterassist.gov.au has a map of areas that have been declared as natural disasters and provides details on government assistance available.
Experiencing a natural disaster can take a significant emotional and mental toll – and you don’t have to deal with this alone. Lifeline has a dedicated support line to help you if you’re experiencing emotional stress (1800 116 671), Beyond Blue (1300 22 4636) and Head to Health are great places to reach out for support.