Summary
This article covers common questions that come up about the Origin Internet Helper app.
Frequently asked questions
What type of information do you collect?
To diagnose and resolve your issues via the app, we collect anonymised, technical information about your home network. Examples include the:
external IP address
network speed, such as bandwidth
details of your device's Wi-Fi connection, such as signal strength, Wi-Fi frequency, surrounding Wi-Fi networks, Wi-Fi Security type, and Wi-Fi connection details to modems and routers
time and date the app is run
See how we protect your privacy, view our privacy policy.
Origin Internet Helper didn’t fix my issue. What do I do now?
Each scan you run produces a unique eight-digit code. Call us on 1300 980 711 and let us know the code. We’ll look into it for you.
I don’t have an Origin-supplied modem. Will Origin Internet Helper work for me?
Origin Internet Helper can access most modems available in the market. However, if your BYO modem isn’t compatible with your nbn® connection type or with Opticomm, then that may be the reason you’re having issues connecting to the internet. Call us on 1300 980 711 and we'll work through the issue with you.
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