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My Account for LPG

Find a summary of My Account features for LPG and see the menus and links that get you there.

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Written by G, John

Summary

Manage your LPG accounts through My Account or the Origin app.

You’ll see information about upcoming LPG deliveries and have the freedom to manage a number of tasks – like ordering exchange gas bottles, paying bills, updating your details and more.

What you can do

Get started

​Register for My Account then log in. You might also like to download the Origin app.

Billing and payments

Make payments and view payment details

  • Make a payment: Dashboard > ​Make a payment link (or Pay now button, if there's an invoice to pay)

  • View payment details, incl. direct debit: Dashboard > ​Bills & payments link > Payment settings link > ​(Payment method)

View past bills and payments

  • See past bills: Dashboard > Bills & payments link (scroll down) Bills tab > download PDF

  • See past payments: Dashboard > Bills & payments link (scroll down) > Payments tab

Account management

Update personal and contact details

My Account

  • Update your date of birth, email, phone number or postal address: Dashboard > My Profile menu > View my profile

Origin app

  • Update your date of birth, email, phone number or postal address: More icon (bottom of screen) > View my profile

Update contact preferences (change to email bills, manage offers)

My Account

  • Get bills and important notices by email: Dashboard > My Profile menu > Contact preferences > Email option

  • Update your preference for how you hear about offers: Dashboard > My Profile menu > Contact preferences > Update preferences button > Choose and save your preferences

Origin app

  • Get bills and important notices by email: More icon (bottom of screen) > Contact preferences link > Email option

  • Update your preference for how you hear about offers: More icon (bottom of screen) > Contact preferences > Update preferences button > Choose and save preferences

Move in or out

My Account

  • Book your move: Dashboard > Plans & Properties menu > Move in

  • Disconnect a property (remove energy supply): Dashboard > Plans & Properties menu > Disconnect a property

Origin app

  • Book your move: More icon (bottom of the screen) > Move in

  • Disconnect a property (remove energy supply): More icon (bottom of the screen) > Disconnect a property

Contact us through My Account or the Origin app

  • Contact us through My Account: Dashboard > My Profile menu > Contact us

  • Contact us through the Origin app: More icon (bottom of the screen) > Contact us

Manage LPG orders

Order LPG (exchange bottle customers)

  • Order LPG: Dashboard > Order LPG

Track order

  • View order summary and status: Dashboard > Pending order link under address

  • Track your delivery*: Dashboard > Pending order under address > (scroll down) > Live tracking

*You can track your delivery if you have opted in for real-time tracking and live tracking is available for your address.

Cancel or reschedule order

  • Cancel order: Dashboard > Click pending order under address (scroll down) > Cancel order

  • Reschedule order (exchange customers only): Dashboard > Pending order under address (scroll down) > Reschedule

Financial assistance

Get a payment extension

If your bill is due soon or not more than two weeks past the due date, you'll see a payment extension link on the dashboard. If you meet this condition, see our Get a payment extension article for instructions.

Earn rewards

View rewards and offers/Join Spike

My Account

Origin app

Log in and out

Log in

Log in to view your My Account dashboard. You'll see your:

  • energy account types

  • account balance

  • energy advice article

  • rewards and offers

Log out

  • Log out of My Account: My Profile menu > Log out

  • Log out of the Origin app: More icon (bottom of the screen) > Log out

Related articles

Change primary account holder
​Set up direct debit
​Set up a payment plan
​LPG concessions


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