Summary
Manage your LPG accounts through My Account or the Origin app.
You’ll see information about upcoming LPG deliveries and have the freedom to manage a number of tasks – like ordering exchange gas bottles, paying bills, updating your details and more.
What you can do
Get started
Register for My Account then log in. You might also like to download the Origin app.
Billing and payments
Make payments and view payment details
Make payments and view payment details
Make a payment: Dashboard > Make a payment link (or Pay now button, if there's an invoice to pay)
View payment details, incl. direct debit: Dashboard > Bills & payments link > Payment settings link > (Payment method)
View past bills and payments
View past bills and payments
See past bills: Dashboard > Bills & payments link (scroll down) Bills tab > download PDF
See past payments: Dashboard > Bills & payments link (scroll down) > Payments tab
Account management
Update personal and contact details
Update personal and contact details
My Account
Update your date of birth, email, phone number or postal address: Dashboard > My Profile menu > View my profile
Origin app
Update your date of birth, email, phone number or postal address: More icon (bottom of screen) > View my profile
Update contact preferences (change to email bills, manage offers)
Update contact preferences (change to email bills, manage offers)
My Account
Get bills and important notices by email: Dashboard > My Profile menu > Contact preferences > Email option
Update your preference for how you hear about offers: Dashboard > My Profile menu > Contact preferences > Update preferences button > Choose and save your preferences
Origin app
Get bills and important notices by email: More icon (bottom of screen) > Contact preferences link > Email option
Update your preference for how you hear about offers: More icon (bottom of screen) > Contact preferences > Update preferences button > Choose and save preferences
Move in or out
Move in or out
My Account
Book your move: Dashboard > Plans & Properties menu > Move in
Disconnect a property* (remove energy supply): Dashboard > Plans & Properties menu > Disconnect a property
Origin app
Book your move: More icon (bottom of the screen) > Move in
Disconnect a property (remove energy supply): More icon (bottom of the screen) > Disconnect a property
Contact us through My Account or the Origin app
Contact us through My Account or the Origin app
Contact us through My Account: Dashboard > My Profile menu > Contact us
Contact us through the Origin app: More icon (bottom of the screen) > Contact us
Manage LPG orders
Order LPG (exchange bottle customers)
Order LPG (exchange bottle customers)
Order LPG: Dashboard > Order LPG
Track order
Track order
View order summary and status: Dashboard > Pending order link under address
Track your delivery*: Dashboard > Pending order under address > (scroll down) > Live tracking
*You can track your delivery if you have opted in for real-time tracking and live tracking is available for your address.
Cancel or reschedule order
Cancel or reschedule order
Cancel order: Dashboard > Click pending order under address (scroll down) > Cancel order
Reschedule order (exchange customers only): Dashboard > Pending order under address (scroll down) > Reschedule
Financial assistance
Get a payment extension
Get a payment extension
If your bill is due soon or not more than two weeks past the due date, you'll see a payment extension link on the dashboard. If you meet this condition, see our Get a payment extension article for instructions.
Earn rewards
View rewards and offers/Join Spike
View rewards and offers/Join Spike
My Account
View rewards and offers: My Profile menu > Rewards & Offers
Joint Spike: My Profile menu > Join Spike
Origin app
View rewards and offers: Rewards icon (bottom of screen)
Join Spike: More icon (bottom of screen) > Join Spike
Log in and out
Log in
Log in
Log in to view your My Account dashboard. You'll see your:
energy account types
account balance
energy advice article
rewards and offers
Log out
Log out
Log out of My Account: My Profile menu > Log out
Log out of the Origin app: More icon (bottom of the screen) > Log out
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