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Set up your BYO modem

Set up your BYO modem

How to set up your BYO modem with Origin internet.

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Written by Gloria
Updated over 3 weeks ago

Summary

Need help setting up and plugging in your BYO modem? This article helps you connect your:

  • BYO modem to your nbn® connection type

  • your phone service, if you have one

If you need to reconfigure your modem, view Configure your BYO modem

What you can do

Before you start

  1. Check if your service is active: we’ll send you an email or SMS to confirm. Don’t worry about setting up before then

  2. Find a spot for your modem: we recommend finding a central location that’s well-ventilated and away from other electronics

  3. Set up: identify your broadband connection type and find your modem guide - then you’re ready to work, stream or game

Find your connection type

Download our set-up guides for Fibre to the Node (FTTN), Fibre to the Building (FTTB), Fibre to the Curb (FTTC), Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), and Fixed Wireless. This will help you visualise what to plug into where.​

FTTN/FTTB Brochure (PDF 140 KB)

FTTC Brochure (PDF 107 KB)

FTTP Brochure (PDF 115 KB)

HFC Brochure (PDF 125 KB)

Fixed Wireless Brochure (PDF 134 KB)

Power up

  1. Once we’ve let you know your service is active, connect your modem to a power point using the power adaptor

  2. Switch your modem on using the power button on the side of the device

Set up your modem

Connect to FTTN/FTTB

  1. Find the telephone wall socket at your premises. It’s usually in the living room, a bedroom or the kitchen

  2. Connect your modem. To do this:

    • connect one end of the telephone cable into your telephone wall socket, and the other end into the DSL port on your modem

    • switch on your modem and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete

  3. Connect your computer directly to the modem with an ethernet cable using any of the ethernet ports or connect by wi-fi

Connect to FTTC

  1. Find your nbn connection device. Your nbn box will have a power cord and a nbn telephone cable (usually grey). Ensure your nbn box is plugged in and on

  2. Find the telephone wall socket at your premises. It’s usually in the living room, a bedroom or the kitchen

  3. Plug one end of the telephone cable into the wall socket and the other end into the wall socket port on your nbn connection device

    Note: you’ll know your nbn FTTC connection device is online once the lights on top of the device turn a solid blue. The LAN light may flash when transferring data, which is fine

  4. Connect your modem. To do this:

    • plug the ethernet cable into the WAN port on your modem and the other end into the port on your nbn connection device

    • switch on your modem and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete

  5. Connect your computer directly to the modem with an ethernet cable using any of the ethernet ports or connect by wi-fi

Connect to FTTP

  1. Find your nbn connection device. nbn will have installed a connection device inside your premises somewhere and it most likely has a cover over it. It will often be in your garage, but could also be inside a wardrobe, a cupboard or under your stairs.
    ​
    You need to connect your modem to this nbn connection device. You may have to remove the cover to access the ports

  2. Check that your nbn connection device is turned on and ready. To do this:

    • remove the cover on the nbn connection device (if applicable) by pressing the two clips on either side and lifting the cover at an angle

    • check that the power cable from the port on the bottom of the nbn connection device is secure and that the other end is plugged into a power point and switched on

    • After a few minutes the POWER and OPTICAL lights on the front of the device should turn solid green. If after 30 minutes the OPTICAL light stays red or is off, Message Us.

  3. Connect your modem. To do this:

    • plug the ethernet cable into the WAN port on your modem and the other end into the UNI-D port on your nbn connection device. Try the UNI-D1 port first, but it may also be UNI-D2, UNI-D3 or UNI-D4

    • switch your modem on and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete

  4. Connect your computer directly to the modem with an ethernet cable using any of the ethernet ports or connect by wi-fi

Connect to HFC

  1. Find your HFC connection device. nbn may have already installed it at your premises

  2. Plug your connection device into the power point and check that there is a coaxial cable plugged from the device into the coaxial wall outlet

  3. Connect your modem. To do this:

    • plug the ethernet cable into the WAN port on your modem and the other end into the UNI-D1 port on your nbn connection device

    • switch on your modem and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete

  4. Connect your computer directly to the modem with an ethernet cable using any of the ethernet ports or connect by wi-fi

Your HFC connection device is online when the POWER, DOWNSTREAM, UPSTREAM and ONLINE lights turn solid green.

Connect to FW

  1. Find your FW connection device. If you have FW, nbn will have installed an external antenna outside your property. Inside your premises, there will be a small connection device with a cable plugged into a wall outlet, which connects to the outside antenna

  2. Check that your connection device is correctly plugged in and the POWER and STATUS lights are green (the STATUS light may be flashing, which is fine)

  3. Connect your modem. To do this:

    • plug the ethernet cable into the WAN port on your modem and the other end into the UNI-D port on your FW connection device. Try the UNI-D1 port (on the left side) first, but it may also be UNI-D2, UNI-D3 or UNI-D4

    • switch your modem on and it will automatically connect and begin configuring itself. This may take 15 minutes or so to complete

  4. Connect your computer directly with an Ethernet cable using any of the ethernet ports or connect by wi-fi

Note: The outdoor antenna has been installed in a specific place to give you the best signal, so it’s important not to put anything in front of it, move it, paint it or tamper with it in any way.

If you have a phone service

If you’ve ordered an Origin Home Phone service: You'll need to plug your phone into your modem. Connect one end of the grey telephone cable into the TELEPHONE 1 port on your modem and the other end into your telephone handset.

If you’re using an existing phone number: If you've asked us to port your existing phone number to an Origin Home Phone service, allow up to 10 days after your nbn service is active for this process to complete. We'll send you an email to confirm when it's ready to use.

Connect via wi-fi

Now that your modem is set up an online, you can connect to it via wi-fi.

  1. Get your wi-fi details from the orange card inside your modem box

  2. Go into your wi-fi settings on your device and scan for the wi-fi Network Name (SSID) using the orange card, then enter the wi-fi password exactly as printed on the orange card. You’ll also find your wi-fi details on the back of your modem

Connect with an ethernet cable

Connect the devices (like your desktop computer or printer) by plugging in an ethernet cable to any of the corresponding LAN ports on the back of your modem and connecting the other end into the ethernet port on your device. The colour of the ethernet cable doesn't really matter - it could be yellow, blue, green or even black.

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