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Life support services

Register eligible life support equipment to be prepared and find out about planned energy outages in advance.

Dee avatar
Written by Dee
Updated over 9 months ago

Summary

You can register any life support equipment that’s fuelled by electricity or gas, if a registered medical practitioner certifies it’s required for a person residing at your supply address. See More info in this article for the types of life support equipment you may be able to register, and where to find out about concessions and rebates, and how to register.

More info

When you register life support equipment, we'll let you know in advance of any planned interruptions to your supply.

List of eligible life support equipment types

You can register any life support equipment that’s fuelled by electricity or gas, if a registered medical practitioner certifies it’s required for a person residing at your supply address. Here are some types of life support equipment you can register. Please note these are examples of Life Support equipment types and is not an exhaustive list.

Breathing

  • Apnoea monitors

  • Continuous positive airways pressure respirator (PAP device)

  • Oxygen concentrators

  • Ventilators (formerly known as 'respirator' or 'iron lung')

Pumps

  • Enteral feeding pumps (kangaroo pump, or total parenteral nutrition)

  • External heart pumps

  • Insulin pumps

  • Suction pumps (respiratory or gastric)

Dialysis

  • Intermittent peritoneal dialysis machine

  • Kidney dialysis machine

Heating and cooling

  • Hot water

  • Medically required heating and air conditioning

  • Medically required refrigeration

Phototherapy

  • Crigler-Najjar syndrome phototherapy equipment

  • Phototherapy equipment

Other

  • Airbed vibrator

  • Nebulizer, humidifiers or vaporizers

  • Power wheelchair (does not include mobility scooters)

Concessions and rebates

If you’re the primary account holder and you hold a valid concession card, you may be eligible for a government life support concession or rebate for your energy bills. To find out more and how to apply, head to Concessions and rebates.

More information and how to register

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