To change the primary account holder, the account needs to be transferred into a new name – this essentially means the person taking over will be set up with a new account.
To get set up, we will ask the new account holder for a few simple details:
Full name
Date of birth
Phone number
Email address
We will also ask for the existing account number – it’s okay if you don’t have this, but it helps if you do!
Once we’ve created an account with new details and updated the primary name:
We'll send out a new customer number and contract pack
The new account holder will need to create a new log in for My Account
A final bill will be issued to the original account holder
The new primary account holder will need to ask the old account holder for any prior bill history as you won’t see this on the new account
Before you get in touch – make sure the person who is taking over the account is the person who calls or is at least nearby; we will need to talk to them to confirm the account set up.
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If you'd like an interpreter, call: 1300 137 427. Or, if you're calling from overseas, call: +61 3 8635 3485
We’re available to talk 7 am–7 pm, Monday to Friday.