Primary account holders can choose to add a joint account holder; giving them the authority to manage many parts their energy account.
It’s good to know that if you move to a new house, you may need to re-add your joint account holder as they may not be carried across to the new address. This is the case when you open a new account, rather than moving your existing account to the new address.
To make it easier for you, here’s what a joint account holder can and can’t do on an account.
Authorised to:
• Make changes to the account
• Change or renew a plan on behalf of the main account holder
• Organise a move out
• Accept fees on your behalf
• Request a refund (into the primary account holder’s bank account only.)
Not authorised to do:
• Claim a concession (to claim any concessions, they will need to be the primary account holder).
• Add a joint account holder or authorised contact.
• Take financial responsibility for debt.
• Organise a move in
To add a joint account holder, message us and one of our agents will help you out.