Coping with loss and dealing with a deceased estate is difficult enough. We understand that the last thing you want to do is think about your energy provider.
Here are some ways to manage your loved one’s account:
1. Transfer the energy account to someone else
To keep power on at the property, we can move the account into a new name – this essentially means you’ll be set up with a new account. Just give us a call so we can get a few details from you like your name, date of birth, phone number and email address. We may ask you for the existing account number – it’s okay if you don’t have this, but it always helps if you do.
Once we’ve changed the name on the account and updated your details:
You’ll receive a new customer number and contract pack
You’ll need to create a new log in for My Account
A final bill will be issued to the estate of the original account holder and, if the bill is over $30, you’ll receive a call from Phillips & Cohen Associates – they handle deceased estates on behalf of Origin and will talk through the final payment with you.
You’ll no longer have access to any bill history, as you won’t be able to see this on your new account
Before you call – make sure the person who is taking over the account is the person who calls or is at least nearby; we will need to talk to them to confirm account set up.
You can also message us as another way to get in touch
2. Add or update authorised contact / joint account holder
To change, add, remove or update a joint account holder or authorised contact, message one of our energy experts
Alternatively,
We will ask for a few details, including:
• Your full name
• Account number
• Date of birth
• Phone number
• Email address
• Address (of the property being updated).
3. Cancel the service
Should you no longer need power at the property, we can arrange to have the account closed. Anyone is able to call and cancel the service and we will send the final bill to the estate.
If you have a particular email or postal address you’d like the bill to go out to, we can organise that too – the account can be paid out by anyone.
The easiest way to cancel the service is over the phone. If you’re not up to having a conversation, there are other options available to you.
4. Keep a temporary energy supply
We can help organise temporary supply of energy to the household, before closing out the account. To do this, we’ll just need a few things from you, including:
Details of Executors (this is so we can change the Mail Title to ‘Estate of…’)
Details of new postal address (if required)
Getting in touch – we’re available to talk 7 am–7 pm, Monday to Friday
Message us – we may not be able to help you with everything over messaging, but we will certainly try. Some things may require a brief phone call.
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If you'd like an interpreter, call: 1300 137 427. Or, if you're calling from overseas, call: +61 3 8635 3485