Depending on your plan, product and circumstance – you may be able to get an extension of up to 5 weeks and keep any discounts currently applied to your account.
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In My Account
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1. Head to ‘Request Payment Extension’ in My Account (you’ll be asked to log in)
2. Request an extension of up to 5 weeks.
3. If it appears that you’re not eligible for a payment extension but don’t understand why, get in touch (we're available Monday to Saturday during business hours) for assistance.
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Give us a call us on 1300 508 830 and we can talk you through some payment options.
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