To know if your account is in credit, go to Transfer or refund my credit.
Any credit in your account will be displayed on this screen. Indicate you want a refund and we'll ask you how much of your available credit you want refunded and via what payment method.
Most common causes for credit in your account
Your solar system has generated more energy than you’ve used
We’ve reversed your bill after a self-meter read
We’ve made you a goodwill payment
You pay with Centrepay – the money from your Centerlink payment is sent to us and this often shows as credit before your bill is paid
You pay with EasiPay or another payment plan
Important to note
Refunds can only be paid back to the card or account you originally paid with
Bank account, credit card and debit card refunds usually appear within 8–10 business days while cheque refunds can take 11–15 business days to arrive
If you're on a payment plan and you request a refund, we may have to adjust your payment plan
How refunds can affect your EasiPay, Power On and other tailored payment plans
When you’re on a payment plan, it’s normal for your account to go into credit from time to time. On payment plans, your payments are evened out so that sometimes you’ll use less than what you pay for, so you have credit in your account for when you use more than what you’re paying for.
If you choose to request a refund of this credit, we may need to adjust your payment plan to keep your instalment amounts as close as possible to the actual cost of your usage, also covering any debt you may be paying off. To do this we need to cancel your payment plan and set it back up again. This is because the instalment amounts take into consideration your account balance and usage history.
It’s possible that if you request a refund while you’re on a payment plan, your instalment amount will increase after the refund’s been paid. In this case, we’ll give you a call before setting up your new payment plan and talk you through any changes to your instalment amounts.
We’ll make sure any change to your payment plan works for you, first. If your instalment amounts don’t change or are reduced, we will simply set your plan up again automatically.