Keep in mind, sometimes it's better to leave the credit where it is. Here are some reasons...
You can transfer credit between accounts that are in your name, open and registered in My Account.
These are the most common reasons you might have credit in your account:
1. Your solar system has generated more energy than you’ve used
2. We’ve reversed your bill after a self-meter read
3. We’ve made you a goodwill payment
4. You pay with Centrepay – the money from your Centerlink payment is sent to us and this often shows as credit before your bill is paid.
5. You pay with EasiPay or another payment plan
Seeing credit is pretty common when you're on a payment plan like EasiPay. On payment plans, your payments are evened out so that sometimes you’ll use less than what you pay for, so you have credit in your account for when you use more than what you’re paying for. In this case, it's usually best to keep your credit where it is.
To transfer, head to Transfer or refund my credit. It can take up to 11 business days to transfer credit from one account to another.
Some of your credit may be non-taxable. You can see a full breakdown on your bills screen.